Basic questions on hosting
What is Web hosting?
Web hosting or lodging Web generally is used to publish webpages in Internet, if you or its company need a website, then is necessary to raise it a servant or service of Web hosting and thus any person with a conección to Internet will be able to anywhere visualize its website of the world. Our service of Web hosting offers a space him in a safe, reliable and powerful servant that it is connected to Internet the 24 hours, the 7 days of the week, monitored continuously and with a continuous technical support.
What I can do with a plan of Web hosting?
The possibilities that it would have are very ample, with each of our plans of hosting it can publish what wishes in Internet (as long as does not go against our agreements and conditions of the service). Our packages of Web hosting are ideal for companies, institutions and professionals who want to start up a webpage in Internet, or perhaps to publish a blog or personal page.
Is necessary some technical knowledge to use my account of hosting?
We have done simplest possible so that you can administer and put into operation his website, will be able to manage his account of Web hosting using cPanel, that is a Control Panel of great reputation and very intuitive that in line includes a file manager who allows him to publish archives of his website of simple form. In order to work and to develop his webpage if it needs to have technical knowledge in design and programming, for this it can contract to webmaster professional or to communicate with us so that we help him in the development of its webpage.
How long they are taken in creating my account of hosting?
The majority of our accounts of Web hosting is created in a few hours after contracting the service, this because we must make the verification of his payment and point his domain at his new account of hosting.
How I can be contacted with you to receive help and support?
When it needs help, Envelope can communicate with us clicking in the menu “We” located in the part superior of our website, in addition when contract a Web plan hosting we offered in our message of welcome steps him to follow to ask for technical support and documentation.
They can help me to migrate my website from another supplier?
Of course, our service also includes the migration from all their website to our servers as long as the characteristics of their new plan of hosting are similar or superiors to the one of their old supplier and both have cPanel as Control Panel.
On the domain and its plan of hosting
I can contract a plan of hosting without domain?
No, each plan of Web hosting must be associated to a domain to be able to work. When it contracts a Web plan hosting with us can also register its own domain jointly. Or if or it owns a domain, it can use it or transfer it with us here. It considers that the transference of its domain can take some days and until then it will not be able to use his plan of hosting completely.
I already have a domain. I can use contracting it here a plan of hosting?
Yes, if its domain already is registered with us, then it can use it without problems. If its registered domain to with another company would have 2 options, to maintain the domain with the other company or to transfer it with us, if it wishes to maintain it with the other company only needs to change the DNS of his domain by ours, if it wishes to transfer it with us make sure that the domain this blocking and do not have available the “code of transference”, once completed the transference will be able to use his account of hosting completely.
On subjects slightly technicians
Which is the limit of data transfer and what happens if I exceed that limit?
The limit of data transfer is the maximum amount of bandwidth that its website can use every month. Whenever somebody visit its website this consuming certain bandwidth, to more visits has its website will need but bandwidth, but this does not worry to our clients generally since all our plans of hosting have a good bandwidth over the average, but got to exceed that limit could be advisable that changes to its plan of hosting to a plan superior.
What operating system I must choose, Linux or Windows?
All our plans of Web hosting estan available in Linux, is not necessary to choose the same operating system that it uses in his computer of house or office since its account of hosting is independent. If it does not know that operating system to choose we recommended Linux to him for being most commercial, it can choose Windows if it has certainty that its website will use technologies of Microsoft as ASP.NET or Microsoft SQL.
It must have a backup copy of my archives?
Our servers of hosting are highly safe and we took all the precautions to maintain its protected data, but we recommended to him that he also maintains a backup copy of all archives, since not only could protect it against failures in our systems (little probable), but also against problems caused by changes that in their website are realised.
On invoicing and payments
Of which forms I can make the payment?
You can make his payment of several forms, by deposit or banking transference (for clients in Peru), with credit card or Paypal, once realised its payment does not forget to send its confirmation to us to come to the configuration of its account.
I will receive an invoice or receipt by the realised payment?
Yes, once confirmed his payment we will send to his email address an electronic receipt to him, in addition if you live in Peru we will send to his direction the corresponding invoice to him. it remembers that our prices do not include IGV.
Exist does a contract or term of permanence when contracting an account of hosting?
No, you can maintain his plan of hosting until she needs it.
They have special supplies or discounts to offer?
Clearly, with certain frequency we sent special campaigns of all our service, simply this a as much in our website to be able to be useful them.